Terms and Conditions

About these Terms and Conditions

Article 1: Definitions

In these terms, the following definitions apply:

• NewDegree: Carlijn Postma B.V., trading under the name NewDegree, the party using these terms.
• You or your: the customer, either a consumer or a business customer, who enters into an agreement with NewDegree or uses our website.
• Consumer: a customer who is not acting in the course of a profession or business.
• Business customer or client: a customer who is acting in the course of a profession or business.
• BingeMarketing® Agent: the online application by NewDegree with which you develop your content strategy using the BingeMarketing method.
• Credits: the prepaid balance used to unlock episodes in the BingeMarketing Agent.
• Episode: a defined component of the BingeMarketing Agent that you make accessible using credits.
• Products: physical items, such as the book and the workbook.
• Services: our work sessions, work trips, and business services, including in-company programmes and coaching.
• Agreement: any arrangement between you and NewDegree regarding credits, products, or services.
• Right of withdrawal: the right of a consumer to cancel the agreement within the statutory cooling-off period.

Article 2: Identity of the trader

NewDegree is a trade name of Carlijn Postma B.V.

• Address: Boerhaavelaan 36
• E-mail: info@newdegree.nl
• KvK number: 56293801
• VAT number: NL852061365B01

Article 3: Applicability

3.1 These terms apply to every offer made by NewDegree, every agreement you enter into with us, and the use of our website and the BingeMarketing Agent.

3.2 Before you enter into an agreement, we make these terms available so that you can save or print them.

3.3 If, for a specific product or service, we deviate from these terms, this will be expressly stated. The specific arrangement then takes precedence.

3.4 If any provision is null and void or voidable, the remaining provisions continue to apply. We will replace that provision with a valid one that stays as close as possible to the original intent.

Offer, agreement and prices

Article 4: The offer

4.1 Our offer on the website is non-binding. We may amend or withdraw it.

4.2 We describe products and services as fully and accurately as possible. Obvious errors or mistakes are not binding on us.

4.3 Every offer contains sufficient information so that you are aware of the rights and obligations associated with a purchase.

Article 5: The agreement

5.1 The agreement is concluded as soon as you accept the offer and meet the conditions, for example by placing and paying for an order.

5.2 We confirm your order by e-mail. Until we have confirmed receipt, you may cancel the agreement.

5.3 We may verify within the limits of the law whether you are able to meet your payment obligations, and whether there is reason to refuse an order. If we refuse an order, we will notify you in good time.

Article 6: Prices

6.1 All prices on the website are in euros.

6.2 For consumers, prices are inclusive of VAT. For business customers, we indicate where necessary whether a price is exclusive of VAT.

6.3 Shipping costs and any other charges are stated separately before you complete your order. The shipping costs and delivery time for the book and workbook are shown on the product page.

6.4 We may adjust prices. For an existing agreement, the price agreed at the time of conclusion applies.

Payment

Article 7: Payment

7.1 Payment in the webshop is processed via our payment service provider Mollie. Mollie processes your payment. NewDegree does not receive full payment card details.

7.2 For a purchase in the webshop, you pay immediately upon completing the order, unless we offer an alternative payment method.

7.3 For business services and in-company programmes, we may work with invoices. Unless otherwise agreed, invoices are payable within fourteen days of the invoice date.

7.4 If you do not pay on time, you will be in default. For consumers, the statutory rules on interest and collection costs apply, after we have first sent you a reminder with a payment deadline. For business customers, we may charge the statutory commercial interest rate and extrajudicial collection costs from the due date.

Right of withdrawal for consumers

Article 8: Right of withdrawal and exceptions

8.1 As a consumer, you may cancel a purchase within fourteen days without giving any reason. For physical products, this period begins the day after you receive the product. For digital content and services, the period begins the day after the agreement is concluded.

8.2 The right of withdrawal does not apply to:

a. services relating to leisure activities for which a specific date or period has been agreed, such as open work sessions and work trips;

b. digital content not supplied on a tangible medium, where delivery has begun with your express consent and you have declared that you thereby waive your right of withdrawal. This applies to an episode at the moment you unlock it with credits;

c. business customers, as the statutory right of withdrawal applies to consumers only.

8.3 The right of withdrawal does apply to unused credits. See Article 10.

Article 9: How to exercise your right of withdrawal

9.1 If you wish to withdraw, please notify us within the period by means of a clear statement, for example by e-mail or using the model form in Annex 1.

9.2 For physical products, you must return the product within fourteen days of your notification, complete and, where possible, in its original condition. The cost of return shipping is at your expense, unless we state otherwise.

9.3 We will refund the amount you have paid within fourteen days of your withdrawal. For physical products, we may wait until we have received the product back, or until you have demonstrated that you have returned it.

9.4 If during the cooling-off period you handle a product in a manner that goes beyond what is necessary to assess it, you will be liable for any diminution in value.

BingeMarketing Agent: credits and digital access

Article 10: Credits and access to the BingeMarketing Agent

10.1 You purchase credits to unlock episodes in the BingeMarketing Agent. The cost of a credit package and the number of credits required per episode are shown on the website.

10.2 Credits are available on your account as soon as we have received your payment. Credits have no cash value and cannot be exchanged for money, except upon withdrawal of unused credits or where required by law.

10.3 Credits are valid for twelve months from the date of purchase. After that, unused credits expire, unless this would be unreasonable in your particular situation.

10.4 At the moment you unlock an episode, we deliver digital content. You expressly consent to this and declare that you waive your right of withdrawal for that episode. Accordingly, no refund will be given for an unlocked episode.

10.5 If you as a consumer withdraw within fourteen days of purchasing credits, we will refund the credits you have not yet spent. Already unlocked episodes will be offset against the regular price.

10.6 An unlocked episode remains accessible for as long as your account exists. What you enter in the online notebook is retained for as long as your account is active.

10.7 You receive a personal, non-transferable right to use the BingeMarketing Agent. You may not share your login credentials or grant others access to your account.

10.8 We make every effort to keep the BingeMarketing Agent available, but we cannot guarantee uninterrupted availability. We may temporarily suspend the Agent for maintenance or updates and we may continue to develop its features.

Book and workbook

Article 11: Delivery and returns of physical products

11.1 We deliver physical products, such as the book and the workbook, to the address you have provided. Shipping costs and delivery times are shown on the product page.

11.2 We make every effort to deliver within the stated delivery time. A delivery time is an indication, not a fixed deadline, unless we agree otherwise. If delivery within thirty days is not possible, you may cancel the agreement free of charge.

11.3 The risk of damage or loss lies with us until you have received the product.

11.4 For physical products, the right of withdrawal in Articles 8 and 9 applies.

11.5 If you receive a product that does not conform to the agreement, please notify us within a reasonable time. You have the statutory rights to repair, replacement, or reimbursement.

Open work sessions

Article 12: Open work sessions

12.1 You register for a work session via the website. Registration is final once we have confirmed it and you have paid.

12.2 A work session takes place on a fixed date, therefore the statutory right of withdrawal does not apply. Instead, the cancellation policy below applies.

12.3 You may cancel free of charge up to fourteen days before the work session. If you cancel after this, we will charge 50% of the participation fee. Within 24 hours before the start, or if you do not attend, we will charge 100%.

12.4 If you cannot attend, you may, in consultation, have a substitute take your place.

12.5 We may reschedule or cancel a work session, for example due to insufficient registrations or force majeure. In that case, you will receive an alternative date or a full refund.

Work trips

Article 13: Work trips

13.1 For a work trip, NewDegree provides the programme and content guidance. Travel, transport, and accommodation are booked by you unless we expressly state otherwise. A work trip is therefore not a package travel arrangement within the meaning of the law.

13.2 You are responsible for valid travel documents, appropriate travel and cancellation insurance, and your travel to and from the venue. We strongly recommend taking out cancellation insurance.

13.3 A work trip takes place on a fixed date or during a fixed period, therefore the statutory right of withdrawal does not apply. Instead, the cancellation policy below applies.

13.4 You may cancel your participation in the programme free of charge up to fourteen days before the work trip. If you cancel after this, we will charge 50% of the programme costs. Within 24 hours before the start, or if you do not attend, we will charge 100%. Costs you have incurred yourself for travel or accommodation are separate from this and will not be reimbursed by us.

13.5 We may reschedule or cancel a work trip, for example due to insufficient participants or force majeure. In that case, we will refund the programme costs. Costs you have incurred yourself for travel or accommodation will not be reimbursed by us. Your own insurance is intended to cover those.

13.6 Our liability in connection with a work trip is limited to the programme element that we provide.

Business services and in-company

Article 14: Business services, in-company programmes and coaching

14.1 For business services, such as in-company programmes and tailored coaching, we work with a quotation or an order confirmation. This sets out the scope, the schedule, and the price.

14.2 A quotation is valid for the period stated therein. The agreement is concluded once you confirm the quotation or order in writing or by e-mail.

14.3 As a business customer, you do not have a right of withdrawal.

14.4 You may cancel or reschedule free of charge up to four weeks before a scheduled programme or day. If you cancel after this, we will charge 50%, and within one week before the agreed date, 100%.

14.5 If an assignment requires work that falls outside the agreed scope, we will first align on this. Additional work will be invoiced separately.

14.6 We perform the assignment as a best-efforts obligation, with the care that may be expected of a competent contractor. We do not guarantee any specific result.

14.7 We treat information you provide to us in confidence as confidential, and we expect you to do the same with our materials and methods.

Intellectual property and liability

Article 15: Intellectual property

15.1 The BingeMarketing method, the name BingeMarketing®, the BingeMarketing Agent, the book, the workbook, and all teaching and working materials are the property of Carlijn Postma B.V. or its licensors. All rights reserved.

15.2 You receive a personal, non-transferable right to use the materials and the Agent for your own purposes. You may not reproduce, share, or publish them without our permission.

15.3 During work sessions, work trips, and programmes, you may not make recordings or distribute any material without our permission.

Article 16: Liability

16.1 We are only liable for direct damage resulting from an attributable failure. Our liability is limited to the amount you paid for the relevant agreement, or to the amount paid out by our insurer.

16.2 We are not liable for indirect damage, such as consequential damage, loss of revenue, or missed savings.

16.3 These limitations do not apply in the event of intent or wilful recklessness on our part. For consumers, these terms do not affect statutory rights.

16.4 We are not liable in cases of force majeure. In such cases, we may suspend our obligations.

Complaints, disputes and final provisions

Article 17: Complaints and disputes

17.1 Do you have a complaint? Please notify us within a reasonable time via info@newdegree.nl. We will respond within fourteen days. If we need more time, we will let you know.

17.2 Dutch law applies to every agreement.

17.3 If we are unable to resolve a dispute together, you may submit it to the competent Dutch court. As a consumer, you may also use the ODR platform of the European Commission via ec.europa.eu/consumers/odr.

Article 18: Personal data

We handle your personal data with care. You can read how we do this in our privacy policy on the website.

Article 19: Amendments to these terms

We may amend these terms. For an existing agreement, the version in force at the time the agreement was concluded applies, unless we are legally required to apply an amendment to that agreement as well.

These terms were last updated on 16 June 2026.

Annex 1: Model withdrawal form

Do you wish to withdraw from a purchase for which the right of withdrawal applies? You may use this form. This is not mandatory — a clear notification by e-mail is also sufficient.

To: Carlijn Postma B.V. (NewDegree), Boerhaavelaan 36, info@newdegree.nl

• I hereby notify you that I withdraw from our agreement concerning the sale of the following products or services:
• Ordered on / received on:
• Name:
• Address:
• Date:
• Signature (paper form only):